FAQ

Here are answers to some of our most common questions.

Frequently asked questions

Can’t find the answer to a question? Feel free to contact us and we will help you.

Content

Which languages are available in Care to Translate?

Care to Translate is currently available in 40+ languages. But we are continuously adding new languages. Are there languages you’d like us to add? Contact us.

Which countries is Care to Translate available in?

You can use Care to Translate in any country. But the translator is localized for, and has content in, 40+ different languages.

How accurate are the translations?

Our translations go through a very accurate manual process to ensure the highest possible quality and accuracy. All translations are verified culturally, contextually and medically. Our translators are bilingual with experience in healthcare. This means they have an understanding of the medical terminology, but also how things are expressed so a layperson can understand.

Please feel free to contact us for more information about our translation process.

What if the phrases we need don’t exist?

We are constantly developing Care to Translate and adding more and more phrases and areas. Before you buy Care to Translate, we’ll do a review together to make sure the translator meets your needs. This can result in additional phrases or languages. Do you have questions about the range of phrases and languages? Feel free to contact us.

Do you have concrete suggestions for phrases you think should be included in the app? Please fill out the contact form below with your suggestions.

I want to help translate content, how can I do that?

We’re glad you’re interested in working with us! We are continously looking for translators with medical experience who can help us translate content into existing and new languages. Apply to become a translator through our career page.

Product

What is Care to Translate?

Care to Translate is a medical translation tool that healthcare professionals and patients can use to communicate with each other. The tool allows you to translate medical phrases to and from 40+ different languages. The translations appear in text and audio. You can use the translator on your mobile, tablet or computer.

Can I get a demo?

Of course! Complete the contact form to book a demo.

How much does the tool cost?

You can choose to pay for Care to Translate monthly or annually. Our prices are based on the number of devices which need the tool and the size of the organization. Feel free to contact us for a customized price quote.

I want to purchase Care to Translate for my clinic, how do I do it?

Please contact us to buy Care to Translate. If you would like to set up a demo, ask questions, or see references before purchasing, fill in the same contact form.

How does a pilot work?

During a pilot, you have the opportunity to test Care to Translate and evaluate your need for the translation tool. Together we set up a project plan with goals and help you onboard all the employees included in the test.

During the pilot, we hold follow-up meetings to make sure you have everything you need. And when the pilot is finished, we follow up and evaluate the user experience and how your needs have been met.

Feel free to contact us if your organization is interested in testing Care to Translate in a pilot.

Is any special hardware required to use Care to Translate?

No. You can use Care to Translate on your existing hardware (for example, mobile telephone, tablet, or computer). You can download the software as an app or use it directly from a browser.

I’m interested in purchasing translations, how much would that cost?

Our language department develops a personal quote based on how many words you want translated, and which languages the text should be translated into. Often, this takes about one week, depending on the scope and number of languages. There is an additional cost for project management.

Safety

Are there any technical requirements?

You can use Care to Translate on a mobile device, tablet and computer.

  • Browser: Supported browsers include Chrome, Edge, and Safari (we recommend Chrome)
  • Android: Version 5.0 or higher
  • iOS: No requirements

Is Care To Translate secure?

Yes. All data collected in Care to Translate’s database is anonymous and cannot be linked to specific people or users.

Can Care to Translate be integrated with other systems?

We can integrate Care to Translate according to most needs. Please contact us for more information.

Do you store data about patients?

No, no patient data is stored. The data we store from the translator is completely anonymized. Read more about what data we store in our Term of Use.

Is Care to Translate CE certified?

Since Care to Translate is not considered a medical device, it is not CE certified. Please contact us if you have any further questions about certifications.

Do you comply with GDPR?

Of course. At Care to Translate we care about your privacy and only store data necessary for functionality and improvements. Read more about how we process personal data in our Data Protection Policy.

Couldn’t find the answer to a question?

Please contact us with more specific information or inquiries and we will get back to you.

Contact us

Book a demo, ask for references or get more information about our medical translations. Fill out the form or call us directly.

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